We guarantee and stand by the quality of our products but also seek for our client’s total satisfaction in their purchase. If you are not 100% satisfied, we gladly will give full refund of the price of the product. In order to do that we ask for the following guidelines: Products must be returned within 30 days of order, the product must be unopened. If there is a clear damage to the product, please send a picture to firstname.lastname@example.org within 30 days of order date, and we will send you a replacement. Please include your order #, name, email address, phone number and your reason for returning the product. Original shipping and handling charges are non-refundable (if applicable). Should you decide to return a product for a refund please send the product back to us within 30 days of your order date. All returns should be mailed to: NutraImmune LLC. 240 Crandon Blvd STE 232. Key Biscayne, FL, 33149. NutraImmune LLC reserves the right, at its sole discretion, to reject any return that does not comply with the above requirements. NutraImmune LLC also reserves the right to change the Return and Refund policy at any time.